- Provide workplace (WPS) solutions incident support, change management, Service Request fullfilment and problem resolutions within the SLA.
- Coordinate with other support teams and stakeholders to ensure effiective incidents resolution or tasks completion.
- Work closely with the team to maintain or improve workplace product stabililty by reducing incidents or reoccurance incidents.
- Administer and manage workplace platform e.g. Microsoft 365, AMC, AVC, Laptop, video conference device and etc.
- Collaborate with central services team or vendors to address and resolve technical issues and complete service request fullilment in within the agreed SLA.
- Assist Walk in Users and VIP Support
- Work closely with the governance team on the toxic & forward looking toxic items ( Group & local toxic) remediation plan for completion before the toxic date.
- Prioritize vulnerabilities based on severity, potential impact, and exploitability to focus patch management efforts on critical vulnerabilities that pose the greatest risk to the OE.




- Maintain an accurate inventory of all OE's endpoints assest thorughout their lifecycle ( RFP > Disposal).
- Deploy patches and updates to endpoints using automated patch management tools or centralized management platform.
- Schedule patch deployment activities during the maintenance windows or non-businesss hours to minimize disruption to end users.
- Maintain documentation, guides, and knowledge base articles to support OE.The documentation include configurations, procedures, and troubleshooting steps for the Workplace services.
- Ensure documentation is kept up-to-date and easily accessible to all relevant stakeholders.
- To work in assigned shifts to provide continous WPS support coverage.
- Be available for on-call standby support outside of regular working hours to address urgent issues.
- Ensure a smooth handover between shift, documenting any ongoing issues or actions taken.
- Involve in workplace projects and ensuring successful

📌 Workplace Engineer (Italia)
🏢 Allianz
📍 Italia