We are currently looking for a Solutions Architect (f/m/d) within the Core IT Services department, which provides IT infrastructure platform for the business.

You will be part of a global team responsible for IT Service Management & Integration (ITSM&I;), collaborating with colleagues across Europe and Asia. The team focuses on the ownership, continuous improvement and execution of key IT processes, while managing the ITSM platform (ServiceNOW), supporting integration & oversight of service providers and the service transition of new applications.

This position will be based in Frankfurt.

What you will do
- Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state
- Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps / DevSecOps, and enterprise tooling to improve automation and resilience




- Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards
- Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage
- Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots
- Act as product-centric delivery leader, accountable for demand intake, backlog prioritization, high level solution design, and value driven execution using Agile-at-scale and OKR-based prioritization
- Serve as architectural and delivery counterpart to external serv

📌 Solutions Architect (Italia)
🏢 Allianz
📍 Italia