Report line: Area Director of Operations

Our client is a five‑star luxury lifestyle hospitality group headquartered in Rome, Italy. They are seeking an experienced and commercially driven Hotel Director to oversee hotel operations (50+ room keys + multiple F&B; outlets) and be based full‑time in Cortina. The role is responsible for driving operational excellence, supporting financial performance, and delivering exceptional guest experiences in line with luxury hospitality standards.

Requirements
- Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior operational leadership director role
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

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Proven background in internationally recognised luxury 5* hotels, lifestyle resorts, or boutique hospitality brands
- Available to be based fully in Cortina all year round (not seasonal property)

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Strong expertise across Rooms Division, Food & Beverage, guest experience, and overall hotel operations

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Demonstrated ability to oversee multi-department operations while maintaining exceptional service standards

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Strong commercial and financial acumen, including budgeting, forecasting, payroll, cost control, and revenue optimisation

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Experience leading, mentoring, and developing high-performing multicultural teams

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Ability to implement operational strategies that improve efficiency, guest satisfaction, and profitability

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Excellent leadership, communication, and stakeholder management skills

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Strong understanding of luxury lifestyle hospitality trends and guest expectations

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Pre-opening, repositioning, or renovation experience would be considered an advantage
- Fluency in English and Italian; Spanish language skills are an advantage

Key Responsibilities:
- Oversee the overall operational performance of the property, ensuring seamless coordination across all departments

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Drive operational excellence and maintain exceptional

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