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We are looking for Front Office Agent - Tenuta di Artimino Melia Collection
Seasonal Job - March to October
Staff House Available
Job Summary: To manage properly all the activities related to Front Office Department
What will I be doing?
- Check-in and check-out hotel guests in a timely and professional manner.
- Process all payments according to established procedures.
- Welcome guests in a friendly, prompt, and professional manner
- Register guests,
issue room keys and provide information on hotel services and room location
- Up-sell rooms when possible, to maximize hotel revenue
- Accurately process all cash and credit card transactions in accordance with established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Perform other duties as assigned.
- Collaborate on Guest Experience tasks.
What are we looking for?
- Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
- Must be fluent in English; other languages are preferred.
- 1-year experience in a fast environment in the same or similar position in a hotel/resort.
- Passionate for Hospitality and with a strong attitude to interpersonal relationships.
- Knowledge of Opera Clo
📌 Front Office Agent (Italia)
🏢 Meliá Hotels International
📍 Italia
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