Are you stuck in a company without advancement and feel you have the necessary skills to advance to the next level? Opportunity is waiting for you Come join our team As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build customer loyalty. We are seeking an energetic, self-motivated associate who believes in delivering an extraordinary guest experience.

Essential Responsibilities
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Write a brief description of the customer’s concern on the repair order to help the technicians locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.




- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and

📌 Service Advisor (Firenze)
🏢 Zimmer Chrysler Dodge Jeep Ram
📍 Firenze