The Pool Concierge will oversee the pool area by maintaining high standards and offering an unforgettable experience to our guests.

Duties & Responsibilities
- Support company’s philosophy and culture through our Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Follow all Standards and Procedures of the Spa Department in order to maintain a safe environment for guests and to ensure a high standard of service.
- Monitor and maintain the chemical levels in the pool
- Clean the pool outside of operating hours.
- Keep work area clean and neat at all times.
- Attend daily, weekly and monthly spa meetings.
- Maintain inventory of supplies for the operations of the pool
- Greet each guest in a courteous manner always with a smile
- Proactively offer assistance to all spa guests when necessary.




- Courteously interact and answer all spa and hotel related questions with guests
- Maintain cleanliness and condition of work areas, bar and pool area, following all set-up guidelines.

Requirements:
- Previous experiences in the luxury hospitality is a must
- Reading, writing and oral proficiency in Italian and in English language. Every other language knowledge is a plus.
- Maintain a high standard of appearance and personal hygiene
- Be adaptable and accountable for all actions.
- Attention to detail
- Willing to work on a flexible schedule in order to accomplish all major responsibilities and tasks.
- Welcoming and warm personality. Able to engage easily and actively connect with others.
- Ability to work together as a team.
- Knowledge of specific spa industry applications is desirable

📌 Pool concierge (Lago di Como)
🏢 Mandarin Oriental The Hotel Group
📍 Lago di Como