Duties and Supporting Responsibilities:
- Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.
- Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
- Maintain a daily record of all guest requests, reservations and confirmations for guests.
- Communicate and describe in an articulate manner the spa offerings and their benefits.
- Provide consistent massage and body treatments as directed in training classes and accepted certification practices.
- Properly care for equipment and product used throughout the spa facility.
- Understands and adheres to punctuality for spa appointments.
- Ability to compare and contrast the different services on the menu.
- Recommend and up-sell services that fit the guests' needs.
- Recommend spa products that fit the guests' needs.
- Complete knowledge and understanding of all services and products offered.




- Handle guest questions and concerns with professionalism and courtesy
- Respond to guest requests immediately, accurately, and appropriately.
- Understand the importance of and committed to continuing education.
- Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.
- Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
- Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
- Maintain a clean, safe, stocked and well organized work area
- Maintain spa appearance and cleanliness.
- Ability to work without direct supervision.
- Assist in all areas of the spa operation as directed by management
- Comfortable around guests in a state of undress.
- Maintain current professional licenses.
- Applying makeup, performing facials, and recommending skin care therapies.
- Performing manicures and pedic

📌 SPA Therapist (Lago di Como)
🏢 Mandarin Oriental The Hotel Group
📍 Lago di Como