User Support
- Advise users and user groups on the use of hardware and software tools in accordance with IT policies and standards.
- Specify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities.
- Gather technical specifications, pricing information, and supplier details, including coordination with vendors.

Installation
- Coordinate and verify installation activities performed by assigned personnel.
- Collaborate with other ICS departments to ensure proper implementation of IT solutions.
- Independently install, configure, test, and deploy hardware and software for client and server systems.
- Provide user training and support during the rollout and commissioning of IT equipment and solutions.

Helpdesk and IT Issue Management
- Handle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments.
- Monitor incident resolution in line with agreed Service Level Agreements (SLAs) and escalate issues when necessary.




- Identify recurring incident patterns and implement sustainable improvements as part of problem management activities.

Candidate Profile
- Solid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments.
- Experience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution.
- Knowledge of user account management, access rights administration, and software licensing processes.
- Ability to advise users and align technical requirements with business departments and IT teams.
- Structured, documentation-oriented working style with strong attention to detail.
- Strong communication and customer service skills, with the ability to collaborate effectively with users, vendors, and internal IT teams.
- Excellent German and English language skills complete your profile.

What we offer
- Pay Group EG 07
- A challenging, interesting a

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