Job Category Customer Success
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we help organizations transform how they connect with customers using trusted AI and data.
As a Customer Risk Manager based in Italy, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long‑term partnerships. This role follows a hybrid working model, combining time working remotely with regular collaboration from a Salesforce office in Italy. In this role,



you will serve as a strategic orchestrator during high‑stakes customer scenarios. You will align cross‑functional teams, provide executive‑level visibility, and navigate complex business challenges to deliver successful outcomes. Whether advising internal leaders or engaging directly with customer executives, your work will turn sensitive customer challenges into long‑term success.
Drive end‑to‑end resolution of complex, high‑visibility customer issues by aligning cross‑functional teams across engineering, product, sales, and executive leadership.
Serve as a trusted advisor to internal leadership and customer executives, providing data‑driven recommendations and strategic resolution paths.
Evaluate the business impact of customer risks to effectively prioritize resources, establish clear action plans, and accelerate resolution timelines.
Deliver clear, structured, and factual status updates

📌 Customer Risk Manager (Italia)
🏢 403 salesforce.com Italy
📍 Italia