Job Description

THE MISSION?
- Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests
- Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort
- Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions
- Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks ️
- Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates
- Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly ️
- Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service ✨

Ready to light up the night at Mama Shelter Lake Como? We can't wait to hear from you Let’s create magical nighttime moments together ✨

Qualifications

MADE FOR YOU? ONLY IF…
- You’re the pro in tough situations:



Always one step ahead, you stay calm and make the right call when things get tricky.
- You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
- Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here
- You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
- Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. ️

YOUR LITTLE EXTRAS :
- You always follow through: When you commit, you deliver. Every time.
- Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
- Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your col

📌 Night Auditor (Como)
🏢 Mama Shelter
📍 Como