Supplier Success RepresentativeCalgary, AB
About the Role
The Supplier Success Representative is responsible for building and maintaining strong long-term relationships with our hotel and camp partners. They are in charge of educating suppliers on the benefits of working with LodgeLink and ensuring a successful onboarding process. They work closely with internal teams to support client, supplier and other escalations or service issues. The Supply Success Team also supports our annual RFP process, participating in rate negotiation and contract administration.
The ideal candidate is passionate in delivering excellent customer service with solid communication skills, strong attention to detail, a curious nature, a can-do attitude and great organizational skills.
Position Location: Calgary, AB
This role is hybrid - in-office with 20% flexibility to work from home.
Responsibilities:
Maintain Accuracy of Online Inventory Ensure accuracy and integrity of the supply listed on the online marketplace
Successfully master the front end of our online marketplace,



as well as the administration portal, to efficiently build properties, rates, and amenities.
Build new properties, update rates, amenities and overall content
Other administrative support duties as required Supplier Onboarding and Education Onboard new partners into the LodgeLink Ecosystem, including outbound requests to new hotels and camps as well as responding to inbound leads.
Build and maintain strong partnerships with hotels and supplier brands
Host supplier education sessions and presentations to showcase LodgeLink
Negotiate rates and administer supplier contracts
Annual RFP process
Work closely with internal teams to resolve escalations, billing discrepancies, and service issues
Work with the Supply Success Team members to triage, action and resolve group inbox requests Qualifications: Post-secondary education in hospitality, administration or related an asset but not required
Previous experience in administrati

📌 Supplier Success Representative (Italia)
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