ABOUT THE JOB
As the Patrizia Pepe Store Manager, you will be the first and foremost brand ambassador of our brand and values. You are responsible for nourishing a store environment of Service Excellence where the retail staff is accountable for demonstrating the behaviors, values and commercial awareness required to enhance customer engagement and loyalty over the time. An environment in which customers have an incredible experience, employees are committed to do their best and the business grows steadily.
Responsibilities:
Drive the Business & Deliver Results
Reach business goals and financial targets through a strategic approach focused on developing, monitoring and improving measureable statistics that drive the business towards quantitative and qualitative goals
Consistently achieve or exceed monthly and seasonal sales goals for the boutique, enhancing and developing of the business in the area with both domestic and international customers
Manage your team to maximize sales, traffic flow, floor coverage and customer engagement.




Thrive a customer service culture within your team by exceeding customers’ expectations, demonstrating an excellent knowledge of the products as well as Patrizia Pepe history and value in accordance with the new Patrizia Pepe selling ceremony “Your Partner in Crime”.
Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure through the team the highest level of customer service and sales.
To mentor the team on how effectively capturing meaningful customer data according to the Company tools (CRM), for the purposes of connecting with clients, building relationships and personalising future client development opportunities;
Work as a leader with fellow colleagues and subordinates, promote a company culture of respect with open and constructive feedback, to ensure a consistent exceptional experience and contribute to a positive working environment;
Make sure all comp

📌 Store Manager_ Scalo Milano Outlet
🏢 Tessilform
📍 Milano