About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual professionals with world-class career opportunities across the continent. With a proven track record of placing top talent in leading global brands, we specialize in matching the right people with the right roles — delivering exceptional outcomes for both candidates and clients. At Mercier Consultancy Group, we are committed to supporting every step of your career journey, from your very first interview to your first day on the job and beyond.
Job Overview
We are currently seeking a motivated and customer-focused Italian Speaking Fitbit Customer Support Specialist to join our dynamic team on-site in Sofia, Bulgaria — a rapidly growing hub for multilingual talent and Italian speaking jobs across Europe. In this exciting role within the Fitness & Wellness industry, you will serve as the primary point of contact for Finnish-speaking Fitbit users,



helping them get the most out of their wearable fitness technology, health tracking features, and wellness tools. This Italian Speaking Fitbit Customer Support Specialist position in Bulgaria offers an exceptional opportunity to build a meaningful career at the intersection of technology and health, within a vibrant, supportive, and fast-paced international environment.
Key Responsibilities
- Deliver outstanding customer support to Italian speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking, wellness goals, and device functionality.
- Assist customers in setting up, syncing, and troubleshooting their Fitbit devices and the associated Fitbit app across iOS and Android platforms.
- Provide clear, empathetic guidance on Fitbit's health and wellness features, including heart rate monitoring, sleep tracking, step counting, and activity goal management.
- Educate customers on how to maximize the

📌 Italian Speaking Fitbit Customer Support Specialist (Italia)
🏢 Patrique Mercier Recruitment By Nellie
📍 Italia