Your role
Regional Governance & Oversight
Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices. Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting. Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified. Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability. Act as regional escalation point for complex or high-risk onboarding programs. Customer Onboarding & Transition
Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live. Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation. Drive on-time delivery of onboarding milestones in line with customer commitments. Project & Stakeholder Management
Partner with regional Sales leaders to ensure seamless deal-to-delivery transitions.



Coordinate cross-functional collaboration across Sales, Operations, and Implementation. Proactively identify risks and implement mitigation strategies to avoid delays or service impact. Process Excellence & Continuous Improvement
Standardise onboarding workflows and tools across markets. Drive automation and efficiency initiatives to reduce time-to-revenue. Collect and analyse onboarding data to identify trends and implement improvements. Leadership & Capability Development
Lead, coach, and develop in-market onboarding managers/specialists
Foster a high-performance, customer-centric culture across regional teams.
Support workforce planning and capacity management to align with sales growth.
Contribute to global onboarding strategy and represent the region in cross-functional forums
Conduct ongoing training sessions to ensure team members are equipped with the necessary skills and knowledge.
Success Metrics
Regional onboarding p

📌 EMEA Customer onboarding Lead (Italia)
🏢 DIGITAL REALTY
📍 Italia