JOB DESCRIPTION

Service Managers covers the management of ongoing services to clients, ensuring
that the service to the clients meets contractual requirements and service level
agreements. Service Managers are also responsible for agreeing on service
improvements together with the client, based on service delivery realization and
deviation.

JOB DESCRIPTION - GRADE SPECIFIC

Senior Service Delivery Manager Responsible for the quality provision of
service, as well as for managing and reporting on it. SDM oversee the execution
of day to day operations to ensure contractual commitments are met. SDM
proactively manage the day to day relationship with the clientsorclient
representatives to ensure a high level of satisfaction, and ensure that
continuous improvements are put in place to help ensure the continuity of our
contracts. SDM work closely with others to plan the overall client relationship
strategy, concentrating on cost reduction, service improvement and new business.

📌 Managing Service Delivery Manager (Torino)
🏢 Capgemini
📍 Torino