Job Description:
Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

For our Helicopters Division, we are looking for a Service Delivery Manager.

Main responsibilities are:
• Act as day by day main contact for each Customer providing timely responses to their needs;
• Understand Customer operations and needs, to identify the proper level of service performances to be monitored;




• Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
• Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
• Organize periodic visits at Customer, together with the relevant Technical Representative;
• Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
• Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
• Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.

ESSENTIAL KNOWLEDGE & EXPERIENCE
• Bachelor/master degree in Engineering/Finan

📌 Eli_Service Delivery Manager (Sesto Calende)
🏢 Leonardo
📍 Sesto Calende