“The world is yours with Meliá”

Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission

Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities
- Manage guest requests via telephone and personalise their experiences.
- Offer tailored services and apply upselling techniques.
- Handle customer incidents and adhere to departmental standards.
- Utilise management tools and follow improvement plans based on customer feedback.
- Ensure health and safety protocols are followed.

Requirements
- Education: Training in Tourism, Hospitality, Marketing, or similar.
- Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem‑solving, and teamwork abilities.
- Experience: 1 year in a similar external role,



and at least 6 months in a customer‑facing department.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborato

📌 Guest Service Line Appartenente alle Categorie Protette (Turbigo)
🏢 Meliá Hotels International
📍 Turbigo