Build and grow the Connectivity Services team Candidarsi per questo ruolo è facile. Scorra verso il basso e faccia clic su "Candidati" per essere preso/a in considerazione per questa posizione. Increase team capacity and capability to accelerate client onboarding Scale production support to deliver 24/5 coverage Build repeatable, scalable processes across all clients Establish a continuous improvement culture by monitoring SLAs and operational metrics Manage third-party engagements, vendors, and partners Act as the senior escalation point for client issues Support commercial pipeline development with connectivity scope, feasibility, and delivery input Collaborate with Product Management on the connectivity solution roadmap Manage people, budget, and time to deliver outcomes on schedule and within budget Identify, assess,



and mitigate delivery and team-performance risks Report directly to the Head of SMBS Value Stream as a member of the Leadership Team Requirements 10+ years of experience delivering services to clients consuming mission-critical enterprise software People leadership experience and proven success building and scaling high-performing teams Domain experience in capital markets and the Buy Side ecosystem Experience managing production support operations, ideally with extended-hours or shift-based coverage Proven experience designing and implementing repeatable, standardized operational processes across a client base Experience managing third-party/vendor relationships and engagements Ability to operate as a senior escalation point for client-facing issuesExperience collaborating with Commercial, Product Management, and Operations functions Solid understanding of the technology industry and SaaS fundamentals Technical fluency in integration methods and messaging protocols is an added advantage Well-developed analytical and problem-solving skills Strong collaborative skills; highly motivated and result-oriented Core Competencies Demonstrates extensive ex

📌 Head of Connectivity – Investment Management Platform (Milano)
🏢 Jobtailor
📍 Milano