Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.
With more than 2.200 employees, 20 production facilities worldwide, and €1.3 billion in revenues, IRCA Group has a solid track record of growth and international expansion.
An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide
Career growth opportunities, including possibilities abroad
Health insurance coverage as per national labor contract
We are seeking a Customer Quality Specialist to join the plant Quality function, supporting the Plant Quality Manager of the production site in the implementation and maintenance of the Quality and Food Safety Management System.
The role will focus on customer complaint management and non‑conformity oversight, ensuring full compliance of products, processes, and raw materials with applicable regulations, internal standards, and certification requirements.
Manage customer complaints end‑to‑end, including intake, timely first follow‑up within the working day, and ongoing coordination until closure
Perform root cause analysis and define corrective and preventive actions (CAPA), coordinating cross‑functional teams when required to eliminate identified issues
Oversee non‑conformity management, ensuring effective implementation, documentation, and follow‑up of corrective and preventive actions
Prepare clear and structured internal reports and customer-facing reports related to complaints, investigations, and resolutions
Monitor, analyze, and regularly update customer complaint KPIs to support performance tracking and continuous improvement
Act as the primary point of contact for key customer
📌 Customer Quality Associate (Italia)
🏢 Medium
📍 Italia