Job Title Middle Solution Expert – Tempo pieno On Site Responsibilities Define and maintain target architecture for WFM (Field Service Management) and GIS platforms in line with Group architectural guidelines. Conduct architectural reviews for development and integration projects, identify technical debt and remediation priorities. Govern integrations between Operations systems (Next Gen Platform FSM / Over IT) and core Group systems (SAP S/4 HANA, Salesforce, TIBCO, Customer Portal). Define reusable integration patterns (API‐first, event‐driven) with the API & Integration Gateway team. Act as technical‐functional end‐to‐end reference for the FSM platform adopted by the Group (Over IT Next Gen Platform / NETA), evaluating product capabilities and future evolution. Reengineer Field Service operational processes: deployment planning, emergency response, periodic & exceptional maintenance, arrears management. Support evolution of FSM platform toward AI‐driven scheduling and dispatching.



Preserve architecture for GIS platforms supporting gas network asset management; define technical requirements for bidirectional integration between GIS (ESRI Arc GIS, QGIS) and EAM/FSM/SAP platforms. Collaborate with Asset Management and Network Operations to translate spatial analysis needs into concrete application solutions. Identify and qualify automation opportunities in Operations using agentic solutions (LLM‐based agents, intelligent RPA, multi‐step orchestration). Design and supervise proof‐of‐concept agentic pilots for high value use cases (automatic triage of interventions, predictive failure analysis, automated technical documentation). Contribute to the Group's AI adoption framework, focusing on agent integration with existing application systems via API and MCP. Provide technical leadership to teams of Business Analysts and Developers in transformation initiatives, ensuring quality deliverables and deadline compliance. Interface with business and IT stakeholders at the Group

📌 Middle solution expert at italgas (Italia)
🏢 Italgas
📍 Italia