Job Description
The role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems.
The role represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.
Key Responsibilities
Technical Escalation Management
Support the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience Analyze software malfunctions in production environments to identify root causes and propose corrective actions Contribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed Customer-Specific Software Solutions
Support the design, development,



and maintenance of project‑specific software adaptations and special versions Support the collection and analysis of customer requirements, help evaluate technical feasibility, identify missing or unclear aspects, and contribute to feedback discussions aimed at refining and clarifying the requirements. Participate in documentation, validation, and controlled release of special software solutions. Requirements:
Education: Bachelor’s or Master’s degree in Software Engineering, Computer Engineering, Automation, or a comparable technical discipline
Languages: Italian, English fluent
Experience & Specific Skills:
Junior to mid‑senior experience level (approximately 2–5 years) Initial experience in software development, technical support, or customer‑facing engineering roles Technical & Soft Skills:
Solid foundations in software development and debugging Programming experience in C and C++, with additional experience in scripting languages for testing and automation (e.g. Python, Bash) Ability to analyze logs, system b

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