Air Logistics Operational Care Team Leader

Specialista

You will lead the import operations within the freight forwarding team, driving service quality and efficiency. You’ll coordinate cross-functional colleagues to ensure timely shipment execution and high customer satisfaction. Your role focuses on improving processes, securing capacity, and aligning with regulatory and safety standards. This is an impact role at a global logistics leader, offering opportunities to shape operations and growth on an international scale.
- safe and stable environment
- professional growth opportunities
- international exposure
- team support
- flexible work environment
- Lead daily import operations to meet service level targets and ensure smooth execution.
- Manage team performance, workforce planning, resource allocation, and operational KPIs.
- Serve as the primary escalation point for customers and internal stakeholders.
- Coordinate cross-functional teams (Operational Care,



Customer Care, Revenue Care, Customs, Transportation) for timely shipment execution.
- Build and maintain strategic relationships with airlines, carriers, gateways, and external service providers.
- Drive efficiency and cost optimization through process improvements, automation, consolidation, and route planning.
- Ensure compliance with policies, international trade regulations, customs, quality standards, and HSE guidelines.
- Partner with senior management to develop and execute department strategies and proactively address risks and service deviations.
- 1-3 years of experience in air logistics
- Strong leadership and communication skills; adaptable and performance-driven
- Solid knowledge of freight forwarding, air logistics operations, and import regulations

📌 Air Logistics Operational Care Team Leader (Cusano Milanino)
🏢 Experteer Italy
📍 Cusano Milanino