At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusion, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Responsibilities
- Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
- Monitoring team performances (both personal and store KPIs) and define corrective actions.
- Managing the department team and its performances, developing team members skills and talents.
- Ensuring quality standards of your own department (makeup, skincare, fragrance, Sephora Collection).
- Training on technical skills.
- Resolving any disputes.
- Developing team working spirit and animate every member of the team to make them achieve their goals.
- Informing the team through briefing about the current results and the daily/monthly objectives.




- Guaranteeing the best Customer Journey ensuring guidelines respect.
- Monitoring and sharing daily results with Store Manager and all the team.
- Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
- Managing performances of In Store services (internal, external).
- Organizing and planning the Booxi platform.
- Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
- Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
- Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Qualifications
- Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key

📌 Specialist - Venezia Cannaregio (Italia)
🏢 Lvmh Group
📍 Italia