Speak Slovenian or Croatian? Build Your International Career in Sofia
Customer Support Advisor | On-site
Your language skills can open the door to an international career.
We are looking for Slovenian- and Croatian-speaking professionals who want to work in a structured, people-focused role within a global lifestyle brand . Based on-site in Sofia , you will support adult customers across multiple channels, delivering clear, compliant, and high-quality service in a fast‑evolving environment.
This role goes beyond answering questions — you will become a trusted point of contact , guiding customers through products, services, and digital tools while maintaining the highest service and compliance standards.
Role Overview
- Location: Sofia, Bulgaria (on-site)
- Languages required: Slovenian or Croatian (C2 / native)
- Employment type: Full-time
- Working hours: Rotational shifts (no night shifts included)

What You Will Be Responsible For
- Supporting customers via phone, chat, and email
- Assisting with orders, account questions, product setup, and troubleshooting




- Ensuring age verification and regulatory compliance in every interaction
- Providing accurate, calm, and professional guidance
- Recording interactions and following internal quality processes
- Collaborating with internal teams when escalation is required

What You Will Receive
- Attractive salary package with 14 annual salaries
- Private health insurance and additional benefits
- Paid training and a well‑structured onboarding program
- A modern office environment in Sofia
- A truly multicultural team and supportive leadership
- Long‑term career development opportunities within customer experience and operations

Who We Are Looking For
- Native or near‑native Slovenian or Croatian speaker
- Customer‑oriented mindset with strong problem‑solving abilities
- Comfortable working with digital platforms and electronic devices
- Detail‑oriented, reliable, and professional approach

Why Sofia?
Sofia offers a growin

📌 Speak Slovenian or Croatian- Build Your International Career in Sofia (Torino)
🏢 Velenosi & Meredith Consulting
📍 Torino