About IDEMIA Secure Transactions

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading
technology provider making it safer and easier to pay and connect. With
unmatched expertise in cryptography and credential issuance, IST is trusted by
over 2,000 financial institutions, mobile operators, automotive manufacturers,
and IoT providers worldwide. Every day, IST secures billions of essential
transactions, ensuring the highest levels of data protection and convenience.

PURPOSE

We are currently looking for a Customer Service who will support until the end
of the year the Customer Service Team in order to assure the whole order and
logistic process from the Client order specification till the delivery to the
Service Center.

This role executes the customer contract, works internally and externally to
maximize customer satisfaction through effective contract delivery and promotes
revenue generation and profitability.

As a member of our Milan Customer Service Team, you will manage a portfolio of
banking customers.

KEY MISSIONS





* Take over the Ownership of a Portfolio of Customer Relationships and the
management of all contacts relating to their operational activity, including
the co-ordination of customer facing operational and service review meetings
and dealing with customer contacts in varying roles at all levels
* Be responsible for Order Process Management together with the Europe CS Hub
(Management of order expectations, customer order status and performance
reports)
* Communicate all customers’ requirements throughout Idemia departments,
dealing with colleagues at all levels in varying roles to deliver customer
requests and chase progress
* Use various internal systems to process customer actions (change requests /
artwork requests / complaints & NCR’s)
* Ensure that all order entry, invoice dispatch specifications and commissions’
data is entered and processed in an accurate and timely fashion
* Work hand in hand with the Key Account Manager in

📌 Customer Service fixed term contract(till end of the year) (Bollate)
🏢 Idemia
📍 Bollate