Responsibilities * Provide high-level technical support to customers, field service engineers, and technicians to ensure equipment operates within specification. * Ensure equipment operates at customer sites. * Support escalations and on-site projects such as tool installation. * Answer technical questions. * Troubleshoot and resolve complex problems via phone, e‐mail, or in person. * Lead escalation meetings, both internally and externally. * Manage technical reporting internally with the factory and externally with the customer. * Report customer issues, design concerns, reliability, or maintenance problems to the European and Japanese product engineering team. * Create local procedures, BKM, and provide technical training to field service engineers and start‐up engineers. * Collaborate with other members of the Tokyo Electron Europe Product Support Group to share experience and enhance the global European technical support department. * Support activities in France when required and work closely with the French technical support team. * Provide additional support, business trips,



or remote support for other customers across all European sites as occasionally required. * Travel around 20% of the time as needed for French team collaboration. Qualifications * Technical education and at least 5 years of experience in a similar technical support role for complex electromechanical equipment, including installation, maintenance, and repair/debugging (preferably in the semiconductor industry or an equivalent field). * Extensive knowledge in mechanical/electrical engineering or equivalent. * Strong verbal and written communication skills. * Excellent analytical, troubleshooting, and problem‐solving skills using analysis tools such as 8‐D, 5‐Why, Ishikawa, Kepner‐Tregoe, etc. * Ability to work under pressure. * Exceptional attention to detail. * Organizational skills and flexibility in working hours. * Strong focus on safety procedures, quality, and compliance to meet cust

📌 Product Specialist (Vimercate)
🏢 Tokyo Electron Europe Ltd. – Italian Branch
📍 Vimercate