Florence Coordinator and Fulfilment Specialist
About LivTours:
LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 12 years in the industry , our small but highly productive team thrives in a flexible, fast-paced environment , dedicated to exceptional service and seamless tour operations .
Role Overview:
We’re looking for a versatile and proactive professional to join our Fulfilment Team as a full-time Ground Operations Coordinator in Florence , reporting to the Fulfilment Manager. This role is split between on-the-ground service delivery and remote operational support , requiring a hands‑on approach, strong organization, and problem‑solving skills .
The ideal candidate is enthusiastic, detail-oriented, and thrives in fast-paced environments . You’ll play a key role in coordinating tour operations, assisting customers and guides, resolving logistical challenges, and ensuring smooth day‑to‑day execution . As the primary reference point for the organization in the region ,



you will provide local expertise, operational insights, and on‑the‑ground support . If you excel at multitasking, crisis management, and customer service , this role offers a dynamic mix of fieldwork and behind‑the‑scenes operations , keeping each day varied and engaging.
Key Responsibilities
- Coordinating tours and events , welcoming clients, handling emergencies, and facilitating smooth meet‑and‑greets with guides at various starting locations, including the distribution of necessary materials.
- Managing inventory materials and supporting the distribution needs of the ticketing office, being flexible and able to physically visit the ticket offices.
- Act as the regional expert and primary point of contact for the entire LivTours team, providing support across all operational and strategic needs.
- Assist the product team to refine and enhance existing products when necessary.
- Collaborate daily with operat

📌 Florence Coordinator and Fulfilment Specialist (Firenze)
🏢 LivTours
📍 Firenze