FTC Program Manager, SWA, EU SWA OPS First Mile & IntegrationLocation: Milano, LOM, IT. This full‐time, on‐site position offers great opportunities for career growth.
La preghiamo di leggere attentamente la panoramica e i requisiti per questa occasione di lavoro riportati di seguito. Job SummaryOur team is building the next $1bn initiative in e‐com shipping, creating a new business that transforms how customers are served worldwide. You will join the First Mile team, driving large, cross‐functional programs and translating strategic objectives into operational excellence.
Key Responsibilities
- Lead operational programs for Amazon Shipping and partner with AMZL/ATS operations and business teams.
- Monitor weekly First Mile qualitative and cost KPIs reported in SWA and AMZL WBR.
- Collaborate with AMZL/ATS/Commercial and Customer Support teams to improve processes and performance.
- Own ops readiness documents, defining problem statements and impact assessments.
- Drive launch, implementation, and scale‐up activities before handing over to operations as a BAU task set.





Basic Qualifications
- Intermediate Excel skills (pivot tables, charts, lookups, formulas, data cleansing, array formulas).
- Strong customer focus and professional demeanor.
- Organizational skill and operations mindset.
- Ability to thrive in a fast‐paced, rapidly‐changing environment.
- Strong work ethic driven by a desire to exceed expectations.
- Experience leading and interacting with cross‐functional teams.
- Ability to manage multiple tasks simultaneously.
- Strong presentation skills.
- Ability to travel within the EU.
- Fluent in written and spoken English.
- Proficiency with Microsoft Excel.

Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology.
- Experience with MS Access and SQL.
- Experience in requirement gathering and creating detailed requirement documents.

Equal Opportunity EmployerAmazon is an equal opportunities employer. We make recruiting decisions bas

📌 FTC Program Manager, SWA, EU SWA OPS First Mile (Milano)
🏢 Amazon Web Services
📍 Milano