Job Purpose
Ensure the stability, reliability, performance, and technical continuity of IT Digital products already in production by supporting the analysis and resolution of production issues, coordinating AMS teams, managing operational technical activities, and working closely with IT Service Management and IT Release Management teams to strengthen monitoring, service quality, and compliance standards.
Key Accountabilities
Support the management and resolution of production issues affecting IT Digital products, ensuring proper impact assessment, technical coordination, follow-up, and stakeholder communication.
Coordinate AMS teams and external suppliers involved in the support, maintenance, and technical operation of digital products already in production.
Act as a technical reference point for production-related issues, helping to understand errors, identify impacted services, involve the right technical teams, and drive resolution activities.
Work closely with IT Service Management teams to define, configure, and continuously improve monitoring dashboards, alerts, thresholds,



KPIs, and service quality indicators.
Ensure proper monitoring coverage of digital products and related services, supporting the identification of recurring issues, performance degradation, and service risks.
Coordinate technical operational activities related to Performance & Compliance, including certificate renewals, performance testing, batch monitoring, technical upgrades, security-related follow-ups, and version upgrades of products already in production.
Support the planning and execution of technical maintenance activities, ensuring business continuity and minimizing service disruption.
Monitor AMS performance, incident trends, recurring issues, SLA adherence, and quality of support provided by internal teams and external vendors.
Ensure that production support activities are aligned with IT governance, security, architecture, service management, and compliance standards.
Contribut

📌 IT Digital Products Technical Specialist (Napoli)
🏢 Msc Cruises
📍 Napoli