Pre-Opening Responsibilities * Lead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline. * Develop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards. * Participate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency. * Recruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one. * Support the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships. * Prepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase. * Coordinate testing, commissioning and operational readiness of all Spa facilities prior to opening. * Work closely with the Executive Committee and Corporate Spa teams to ensure all brand standards,



quality expectations and opening milestones are achieved. Operational Responsibilities * Manage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction. * Deliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing. * Drive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control. * Curate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests. * Lead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development. * Ensure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applica

📌 SPA Manager (Cortina d'Ampezzo)
🏢 Mandarin Oriental
📍 Cortina d'Ampezzo