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Nature and aim of the position Global Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group, a leading provider of Global Tourist Tax Free processing services, is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
In this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.
To succeed, you should possess experience in managing applications support teams and have an extensive background with providing application support in a fast-paced environment and a proactive approach to managing application support tasks.
Providing software application support as directed by Manager Applications Support.
Perform analyses of software application functionality and suggest improvements.




Consult as required with software vendors, software development teams, internal users, and clients to improve application performance.
Establish root causes for application errors and escalate serious concerns to management.
Keep records of configuration changes and schedule application updates.
Providing technical support to clients and internal users in other departments.
Assisting with systems integrations.
Team IT Infrastructure.
Team Platform and Product Development.
Team IT Operations Finance.
Team External Software Vendors.
Minimum 3-year L2 Application Support experience.
Working experience with Microsoft Operating Systems and SQL (MS or Oracle Database).
Working experience in either Splunk, MFT or Control-M is advantageous.
Demonstrable experience as an Application Support Engineer.
Experience with system monitoring, alert and log-file troubleshooting.
Ability to manage code migration,

📌 Senior IT Applications Support Engineer (Gallarate)
🏢 Global Blue
📍 Gallarate