The Job
On a daily basis, you'll alternate between support, internal product knowledge and side-projects.
Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding...)—qualify them, prioritize them, and know what can wait.
Investigate product bugs and limitations: reproduce, understand, document—then escalation cleanly to Support Engineers with a solid case (logs, context, hypotheses).
Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
Design training sessions—both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
Build and maintain the internal documentation on Notion—articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.
Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.
Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix,



writing the documentation for a new payment feature ahead of release.
How we work in the team:
12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK...).
Daily sync within the sub-team to align on priorities and ongoing projects.
Monthly sync with Product Managers on upcoming features.
Manager: Matteo, based in Milan—the team operates in English day-to-day (Italian is a nice plus).
AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests—a real continuous improvement project.
Springboard mindset: many internal doors open from this role, especially toward Product Management.
Who we're looking for
We're targeting a junior/end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV.
Background in engineering, Computer Science, or a Master's in econ

📌 Product Knowledge Manager (Milano)
🏢 Altro
📍 Milano