PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving
brand strength and relevance, we are connecting our global, iconic brands closer
to where the consumer is going than ever before, today and with future
generations. Guided by our values and enabled by our scale and global reach, we
are driving fashion forward for good, as one team with one vision and one plan.
That’s the Power of Us, that’s the Power of PVH+.
The Team
Reporting to the District Manager, the Deputy Manager Customer Experience &
Sales ensures the store performance and optimal Clients Experience through
managing and supporting the Sales Team with training, coaching, and sharing
feedback.
The Position
* Ensure a positive selling environment by overseeing all aspects of the
selling process and creating a welcoming atmosphere for customers.
* Set daily goals for customer service to enhance the overall experience,
emphasizing responsiveness and satisfaction.
* Train and coach the team on standards, including customer service, product
placement, and efficient time management.
* Assist in goal setting and verification to ensure the team is aligned with
quantitative and qualitative objectives.
* Support recruitment and onboarding processes, ensuring new hires are
appropriately introduced to the team and company culture.
* Provide continuous feedback to the team, fostering their professional
development and addressing performance concerns.
* Facilitate effective communication by conducting regular briefings and
training sessions on products, customer relationship management (CRM), and
company updates.
* Oversee CRM activities to achieve retention, upgrading, and prospect
conversion targets.
* Collaborate with other teams to allocate duties effectively, ensuring a
seamless operation within the store.
* Monitor key performance indicators (KPIs) for continuous improvement, using
compan
📌 Deputy Manager Store Operations (Castel Guelfo di Bologna)
🏢 PVH
📍 Castel Guelfo di Bologna
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