We are looking for a motivated Front Office Agent to join our pre-opening team.
The role will report to the Front Office Manager.
Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5‑star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences.
The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.
Key responsibilities
- Welcome and complete the check‑in process for all arrival guests in a professional manner, as well as check‑out process for departure guests.
- Perform Front Office operations in line with company policies, standards, and procedures, ensuring high levels of service all the times.
- Make Guests feel at home away from home.
- Staying one step ahead of our Guests’ needs, anticipating requests and offering tailored recommendations.
- Communicate all relevant Guests’ activities to appropriate team members.




- Ensure all Guest communications and requests are processed correctly and promptly.
- Complete the End of Day processes and all relevant day closure accounting checks.
- Complete room assignments based on guest profiles (VIPs, repeating guests, World of Hyatt members, special needs, etc.).
- Support the Front Office Leaders in Guests or departmental requests, inquiries, complaints, and/or suggestions, as necessary.
- Provide consistent cover for the Night Manager’s days off.

Skills and requirements
- Preferred working experience with similar roles in lifestyle hotels.
- Strong understanding of hotel operations, front desk procedures, and night audit processes.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management / Business Administration, plus 3 years of Front Office / Guest Service experience.
- Excellent communication, problem‑solving, and decision‑making skills.
- Fluent in English and Italian; additional languages are a plus

📌 Front office Agent (Roma)
🏢 Hyatt Regency Rome Central
📍 Roma