Compensation: Gross Annual Salary within the indicative range of €30,000-€40,000, depending on skills and experience
Key Responsibilities
- Provide onshore operational support to the underwriting team
- Act as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS)
- Contact the Shared Services Organization for customer/broker requests or urgent issues on behalf of the underwriting and claims teams
- Review and field all Level 1 processing queries and requests for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams)
- Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root causes, feeding back continuous improvement opportunities to the team (Level 0 completed by GSS and/or QA/QC team)
- Follow up Level 1 policy subjectivities with local brokers (e.g., phone) (Level 0 completed by GSS)
- Field and respond to all onshore MNP administrative queries and requirements from brokers,
collaborating with Global LSM MNP Operations and GSS team (Local language)
- Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with Global LSM MNP Operations and GSS team (Local language)
- Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres (Local language)
- Help with calculation and understanding of any complex local taxes and duties as elevated by underwriters and/or GSS teams/offshore centres (Level 0 completed by GSS)
- Have knowledge of local ways of working and regulations, support local underwriters and claims handlers with processes and procedures as required
- Full knowledge and support on questions regarding One EU processes and LSM Workflow Management System (DOT)
- Act as local country advocate and guide ensuring adherence to One EU processes and procedu
📌 Operations Technician (Milano)
🏢 Liberty Specialty Markets
📍 Milano
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