Head of Operations - Smyth & Co Luxury Hospitality Consulting
Director of Butlers for beautiful Caribbean resort - relocation opportunituy
- Position Title: Director of Butlers
- Salary: Highly competitive, plus accommodation and travel
- Department: Rooms Division / Guest Experience
- Reports to: Resort Manager / General Manager
- Team Size: 35 Butlers (large European-style operation)
- Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences
Role Overview
We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands‑on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .
The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin‑level expectations .
Key Responsibilities
- Lead the butler operation end‑to‑end across villas, suites and residences, ensuring flawless consistency and delivery.
- Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‑room service sequences, and anticipatory service.
- Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
- Maintain high guest visibility : present in the operation, leading by example, not desk‑bound.
- Coach and develop the team through daily floor presence, observation, feedback and structured training.
- Establish clear SOPs and service playbooks in line with ultra‑luxury benchmarks (Forbes, LQA and equivalent).
- Partner closely with Resort Leadership and Heads of Department to ensure seamless cross‑functional delivery.
- Manage performance, scheduling, succession planning, and talent deve
📌 Director of Butlers (Milano)
🏢 Smyth
📍 Milano