ABOUT THE ROLE
The Brand Insights Analyst has the mission to deliver insightful data to our high-service customers via the Launchmetrics products and services. Combining advanced industry knowledge (Fashion, Lifestyle & Beauty) with data, the Brand Insights Analyst will build and own customer relationships with the support of his manager, acting as a trusted partner for our customers to provide data driven recommendations and support their initiatives to drive their marketing and communication strategy.
What you’ll do:
- Be an expert on platform functions and data to become a strategic advisor for clients, continuously driving value and ROI- connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams.
- Ensure that direct management is up-to-date on clients documentation, reviews, reports, and risk and collaborate with direct managers to prepare regular account reviews with clients to ensure communication around priorities, reporting, data, and platform needs.




- Support direct managers for day-to-day tasks linked to accounts with larger revenue while being accountable for its own accounts portfolio of smaller revenue.
- Make sure to deliver customers’ reports & analysis on time and ensure that the data delivered to customers is accurate by conducting regular checks and liaising with internal teams to improve queries & data capture.
- Proactively act as a timekeeper within its own team to make sure that all customers receive feedback in reasonable timing no matter the type of requests.
- Act as the main customer contact for training on the Launchmetrics products, update of customers contacts lists, as well as questions on data/scope of work.
- Collect customer needs and share feedback around products, new KPIs and measurement analyses to internal teams, piloting new developments alongside customers.
- Identify trends and patterns in datasets to build detailed and insightful reports, utilizing quantitative and qualitat

📌 Brand Insights Analyst (Milano)
🏢 Launchmetrics
📍 Milano