Description
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

For this iconic hotel, we are now looking for an extraordinary talented Guest Relation Agent to join our team

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.
He/She is passionate about service and willing to grow professionally.
He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

RESPONSIBILITIES:
- Guest Engagement:



Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
- Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
- Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
- Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

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Requirements
- Effective communication;
- Emotional intelligence;
- Collaboration;
- Drive results;
- Adaptability;
- Global perspective.

Other requirements:
- Fluent in English and Italian; third language preferred;
- Professional experience within the same role in a luxury environment;

Benefits
- Seasonal contract according to Italian law "C.C.N.L. Settore Turismo -

📌 Guest Relations Agent | Season 2026 | Grand Hotel Timeo, a Belmond Hotel (Taormina)
🏢 Belmond
📍 Taormina