This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Associate based in Italy.

We are looking for a customer-focused professional who enjoys helping people, solving problems, and creating positive experiences.
In this role, you will become a key point of contact for customers, ensuring smooth interactions across subscriptions, memberships, and events.
You will support users through thoughtful communication, technical assistance, and proactive engagement.
The position offers the opportunity to develop strong customer relationship skills while working in a remote, globally connected environment.
You will collaborate with multiple teams to improve processes, strengthen customer satisfaction, and contribute to long-term retention.
This is an ideal opportunity for someone who is detail-oriented, empathetic, and passionate about delivering excellent service.

Accountabilities:





The Customer Experience Associate will play a central role in supporting customers and ensuring every interaction is efficient, professional, and positive. The role combines customer support, account management, troubleshooting, and process improvement responsibilities, with a strong focus on building trust and delivering a seamless experience.
- Manage customer inquiries through email and other communication channels, providing timely and thoughtful support for subscription, membership, billing, and event-related questions.
- Troubleshoot account access, login issues, and platform-related problems while guiding customers toward effective solutions.
- Support billing operations by assisting with invoices, renewals, payment follow-ups, and maintaining accurate customer records.
- Engage with customers, subscribers, and event participants through proactive outreach to gather feedback and improve their overall experience.
- Collaborate with internal teams to share customer insights, improve retention init

📌 Customer Experience Associate (Italia)
🏢 Jobgether
📍 Italia