This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist - Food Science based in Italy.

This remote opportunity is ideal for a customer-focused professional who enjoys building lasting client relationships while supporting businesses in regulated industries. In this role, you will serve as the primary point of contact throughout the customer journey, providing consultative guidance, coordinating projects, and ensuring an outstanding client experience from inquiry to completion. You will collaborate with cross-functional teams to deliver laboratory testing and labeling solutions while helping customers understand technical information in a clear and practical way. The position combines customer success, inside sales, and project coordination in a dynamic remote environment where organization, responsiveness, and communication are essential. This is an excellent opportunity to make a meaningful impact by helping customers achieve compliance and successfully bring products to market.





Accountabilities:

As a Customer Success Specialist, you will own the customer relationship from the initial inquiry through project completion, ensuring a seamless and high-quality experience. Your responsibilities will include:
- Responding promptly to inbound web and phone inquiries while serving as the primary point of contact for customers.
- Conducting consultative conversations to understand customer objectives and recommend appropriate laboratory testing, labeling, and related services.
- Preparing, presenting, and following up on proposals while guiding qualified opportunities through the sales process.
- Managing customer relationships after project initiation by coordinating onboarding, project timelines, status updates, report delivery, and follow-up activities.
- Collaborating with internal teams to ensure laboratory testing, labeling projects, and customer commitments remain

📌 Customer Success Specialist (Italia)
🏢 Jobgether
📍 Italia