Functional Analyst – Jira Service Management (JSM).
Job Description:-
Role Overview
We are looking for a functional analyst who will help design and configure JSM to support, optimize, and expand our internal service management (IT, HR, legal, ...) capabilities.
In this role, you will act as the bridge between business stakeholders, service teams, and technical teams to translate requirements into effective JSM configurations and workflows. You will help drive process improvements, enhance user experience, and support the continuous evolution of our service management environment.
Key Responsibilities
Jira Service Management Design & Configuration
- Design, configure, and maintain JSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.
- Implement and manage automation rules and light scripting to streamline service operations.
- Setup and maintain asset management design (object models, relationships, lifecycle).
- Support integration with other platforms such as Salesforce, SAP, Intune, Qualys, MS Defender,
...
Stakeholder Collaboration & Process Improvement
- Think along on process and solution design
- Document what you build (configuration overviews, simple diagrams) and keep it up to date.
- Identify opportunities to improve efficiency through better design or technical solutions.
- Troubleshoot configuration issues and support the service teams in day-to-day usage.
- Assist in user acceptance testing, onboarding, training, and documentation.
Required Skills & Experience
Technical Skills
- Bachelor in an Information Technology related field or equivalent through experience.
- Basic scripting experience to complement configuration work, for example: Groovy / Python or similar
- Experience with APIs, integrations, and data flows.
- Experience in IT, system administration or application support
- Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
- Experience implementing
📌 IT Functional Analyst (Italia)
🏢 Barco
📍 Italia