JOB DESCRIPTION

At the Electrolux Group, a leading global appliance company, we strive every day
to shape living for the better for our consumers, our people and our planet. We
share ideas and collaborate so that together, we can develop solutions that
deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and
more innovative. In our global community of people from 100+ countries, we
listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home

About the role:

In this role, you will deliver the business results (Sales growth, Service
development, Cost control) in the aftermarket channels (Independent service
providers and Spare Parts Dealer).

This is a newly created role, and we are looking for someone with the potential
to grow and develop within the position, with a view to potential future
internal career progression.

Location

We are looking for candidates based in the Milan area. Travel is required to
visit clients.

What you’ll do:





* To execute the Commercial Plan (Spare Parts, Consumables & Accessories,
Extended Warranty, Product Replacement), enhancing a truly business
partnership with selected independent service providers (ISP) and Spare Parts
Dealers, and setting the necessary action plan to close the gap vs target
* To ensure the proper business support to be delivered by related functions
(spare parts delivery, B2B, training program, etc.)
* To define and implement the correct service network set-up (how many ISPs,
how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC)
and secure the correct maintenance of the ISPs information database
* To audit frequently independent service providers (ISP) organization ensuring
the right capabilities to reach the targets (human resources, training, IT
tool, Electrolux brand identification) and agree the related improvement
plan;
* In cooperation with Quality & Technical Suppo

📌 Area Service Manager (Assago)
🏢 Electrolux Group
📍 Assago