About The Company

Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.

About The Role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What You'll Do For Intellect (Key Responsibilities)

Learn and coach others on the relevant Intellect product suite.
Conduct onboarding of new customers.




Strategically guide customers with the implementation and launch of Intellect’s product suite.
Train customers and other team members on Intellect’s product suite.
Understand customer challenges and evaluate business requirements.
Translate requirements into system design.
Manage activities to drive completion and support through project milestone objectives.
Recommend and execute continuous improvements.
Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
Explore and design ways to meet customer needs in situations where established processes may not yet exist.
Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across m

📌 Senior Implementation Analyst (Italia)
🏢 Intellect
📍 Italia