Overview The Product Specialist - Guest Services is responsible to drive company revenue by answering inbound sales calls and consulting with guests over the phone.
Responsibilities Answer inbound guest calls in a high-volume call center
Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model
Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Capture accurate notes to summarize interactions on guest accounts
Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
Consistently meet/exceed key metrics
Participate in ongoing trainings. Limited travel may be involved
May answer inbound service calls during high call volume periods
Qualifications Education/Experience: High school diploma or general education degree (GED).



One to two years of related experience in customer service.
Computer Skills: Proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Position Hiring Range The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Compensation: $18.85 - $24.50
Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to recei

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