Categoria: Reception
"The world is yours with Meliá"
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
MISSION:
Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations.
RESPONSIBILITIES:
Personalize guest interactions by using their name during conversations.
Maintain accurate guest profiles, ensuring compliance with data regulations.
Stay informed about VIP arrivals and ensure a proper welcome.




Handle front desk administrative tasks, including billing and credit card processing.
Manage guest complaints with professionalism and empathy.
Communicate important information to front desk management.
Continuously improve skills and contribute to front desk best practices.
Support the Revenue team by maximizing upselling and cross-selling.
Ensure smooth and efficient check-in/check-out processes, including digital check-ins.
Handle internal and external guest phone requests when necessary.
Act as a hotel ambassador, upholding service standards at all times.
Address guest inquiries and requests efficiently within an acceptable timeframe.
CUSTOMER EXPERIENCE:
Comply with brand standards and operational guidelines.
Personalize guest experiences by anticipating and exceeding expectations.
Handle customer incidents and elevate unresolved issues.
Support the hotel's Sensory Architecture and promote its services, events, an

📌 Front Office Agent Appartenente alle Categorie Protette (Milano)
🏢 Attività alberghiera
📍 Milano