Junior HR Service Center Specialist Job Description As a Junior HR Service Center Specialist you will be an HR representative delivering high-quality support and guidance to employees, managers, and HR partners. You will serve as the primary contact for HR-related inquiries, ensuring resolution of requests while maintaining a focus on customer experience and process consistency. You will manage multiple HR processes and transactions across the employee lifecycle, provide guidance on HR policies, processes, and systems, and collaborate with an international HR team that values diversity, equity, and inclusion.
Responsibilities HR Service Delivery Manage HR processes from hire to retire, ensuring compliance with legal requirements and company policies, completion of required documentation, payroll input preparation, and accurate employee records in Workday and SAP.
Manage country-specific local processes, verifying requests and documentation and ensuring recording for payroll and compliance.
Maintain employee documentation following company and legal requirements (creation,



retention and deletion).
Resolve HR inquiries submitted through Workday Help accurately and within defined SLAs and quality standards to ensure a positive employee experience.
Identify owner for out-of-scope inquiries and collaborate with relevant service teams for smooth resolution.
Update and maintain process documentation (SOP) in a timely manner and actively share knowledge.
Employee & Manager Support Act as first point of contact, providing clear guidance on HR policy and processes across core HR areas (hiring and onboarding, data changes, time and leave, separations, benefits, payroll, mobility, etc.).
Coach on Workday navigation, process flows, and required approvals, and promote use of employee and manager self-service.
Service Quality & Compliance Follow HR policies, SOPs, and country-specific compliance requirements.
Ensure accurate audit trails and proper documentation in cases and syste

📌 Junior HR Services Specialist (Italia)
🏢 Macchinari e impiantistica
📍 Italia