Key Responsibilities
Team Leadership
Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
Coaches MSAs on performance
Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
Handles disciplinary actions and proactively partners with HR business partner
Manages project, travel, display, fixture expenses and weekly payroll
Identifies and resolves project and/or store-level issues using available resources
Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise,



as appropriate
Lead team to merchandise our live goods in garden centers
Lead teams ranging from 11-21 people
Collaborate with Field Project managers on large third party labor projects when needed
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Supports those that directly help customers

📌 Merchandising Service Manager (Italia)
🏢 Altro
📍 Italia