About the role At Anantara Palazzo Naiadi Rome Hotel, luxury is not simply delivered – it is lived, every day. This five‐star hotel, located in a magnificent crescent‐shaped marble palazzo overlooking Piazza della Repubblica, features 232 rooms and suites, a panoramic rooftop terrace, a pool, refined dining experiences, and a setting above the ancient Baths of Diocletian. As part of Anantara Hotels & Resorts, a luxury brand focused on immersive, destination‐led hospitality and Unforgettable Journeys , this Front of House Manager role offers the opportunity to shape exceptional guest experiences.
Responsibilities Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
Act as a visible and inspiring leader in the lobby and public areas,
setting the tone for luxury hospitality at every moment.
Ensure smooth communication and collaboration with Housekeeping, F&B;, Engineering, Security and all operational departments.
Drive service excellence through coaching, training and performance management.
Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
Champion the hotel's luxury positioning and contribute to delivering the distinctive Anantara guest experience.
Qualifications Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
Strong understanding of high‐end guest expectations and personalised service culture.
Demonstrated experience leading mu
📌 Front Of House Manager (Italia)
🏢 Altro
📍 Italia