Role Summary
The IT Department provides technology and support to enable fee earners and business services employees to operate efficiently both internally and with clients. IT operates as a global team with regional presence in most of our offices. The Local IT Team delivers on‐site support to all functions located within the clients office.
Key Responsibilities and Deliverables
Deliver onsite second‐line technical support to the clients office, including troubleshooting hardware, software and communications infrastructure, documenting processes, and managing stakeholder expectations.
Senior technical troubleshooting skills; solve complex problems and mentor junior staff.
Key technical contributor: take initiative on issue follow‐up, project and deadline management.
Prepare and maintain technical documentation and knowledge articles for enterprise use.
Participate in overall delivery of Local IT support, including:
Build, configure, install, relocate, troubleshoot and maintain IT hardware and software (applications, laptops, desktops, peripherals, printers and multifunction devices).




Mobile device support (iPhone & iPad).
Installation, maintenance and troubleshooting of telephony equipment including handset, switch‐board and voicemail administration.
Plan, coordinate and execute office/desk moves.
Meeting‐room technical support including video conferencing (Webex) and webinars.
VIP, conference and litigation support.
Act as liaison with other IT support departments (e.g., Network Ops, Client Computing).
Support user training in various technologies as required.
Collaborate with vendors and technical resources to troubleshoot desktop support issues.
Document and audit customer interactions in the incident management system, including asset management.
Research and support enterprise desktop solutions using industry‐standard tools such as Microsoft System Centre.
Work closely with central IT teams, including the Service Desk, to improve response speed and clarity of

📌 Desktop Support engineer-Italy (Italia)
🏢 Altro
📍 Italia