Company: ITJ FedEx Express Italy s.r.l. Scheduled Weekly Hours: 39. Job Family: FXE-EU: Operations Support Agent (ID).
We have an exciting opportunity for you to join our team of Operation Support Agents.
Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipment deliveries or collections when needed; Entering data into our in-house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Good communication and social skills
Ability to manage own time effectively with attention to detail
Benefits
Training to get you started and on‑the‑job learning opportunities
Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations

📌 Training Support Agent (Italia)
🏢 Fedex Express México
📍 Italia